Lawcomm Solicitors was established in 1999 and the firm has developed a reputation for providing professional and friendly legal services to their clients.
To continue their growth and improve management of their business, Lawcomm Solicitors needed to upgrade their legal case management software and chose Hoowla because of its ease of use, great features for conveyancing including HMLR and SDLT integrations, and its fully online system.
Moving to Hoowla just before the start of the COVID-19 pandemic, Lawcomm Solicitors switched at the right time. It has become essential for any modern law firm to have a fully online legal case management system where cases, documents and client work can be completed without the need to go into the office to access installed systems or physical files.
Post-pandemic, working environments have change. Remote working and remote clients are now the new norm and having a cloud-based system opens the doors to more talent, more clients, and a modern, flexible way of working.
But it is not enough to just have a fully online system, the software needs to work for all members of the team and be adaptable to a firm’s needs.
As a full-practice law firm, Lawcomm Solicitors needed a system that could be used by the whole team to support all the practice areas within their existing processes and letter templates.
Tom Ayling, Lawcomm’s IT and Communications Manager, led the client-side of the project. Tom was truly impressed with how effortless Hoowla was to implement, their fast customer support, extensive range of features and integrations, and ability to add new features or create bespoke reports at no extra cost.
“I was tasked with managing the Hoowla project at Lawcomm. This included preparing the system and ensuring everyone was trained. Thankfully, working with the team at Hoowla has been exceptionally easy; they are very quick to respond to communication when needing advice, assistance, or when recommending ideas. The system itself is incredibly stable and straightforward, yet holds many advanced features and integrations not apparent in rival Case Management systems. The simple, yet intricate and advanced features of Hoowla allows a quick ‘set-up-and-go’ nature, while still allowing you to deep dive into the cutting-edge areas to really refine your Law Firms process in a personal way.”
By allowing Lawcomm’s team to focus on their day-to-day work, as well as enabling a more advanced configuration of the system, Hoowla were able to ensure that the process of changing systems had minimal impact on Lawcomm’s business.
In order to make the transition to a new system as seamless as possible, Hoowla worked with Lawcomm to migrate data from their previous case management system, Osprey, into Hoowla.
As well as being flexible and fully customisable, Hoowla is straightforward and easy to use. Hoowla’s mission is to make conveyancer’s and lawyer’s jobs easier. An employee of Lawcomm has recently commented “…I’m so relieved to finally be using a nice, clear, straightforward case management system”.
Adam Curtis, Hoowla’s Managing Director, believes that Lawcomm Solicitors got in touch with Hoowla at the optimum time to enable a seamless switch to remote working:
“Lawcomm swapped to Hoowla at exactly the right time – just before the pandemic. This meant that when they had to work remotely at short notice, our cloud solution supported them. They have also been clever in having their in-house IT consultant head up the project so that Fee Earners and other team members could focus on getting the day-to-day work done.”
In choosing Hoowla, Lawcomm Solicitors maximised the capabilities of their case management system, while minimising the impact transferring to a new system had on their usual client business. This approach enabled Lawcomm to continue to provide the highly client focused service that their customers have grown to expect.
Hoowla’s conveyancing software is notably easy to implement, easy to use and provides an extensive range of benefits including bespoke reporting, digital collection of enquiries and built-in client and office accounting.
With no training or set up costs associated with Hoowla and no contract tying you in, it’s easy to see why so many law firms, like Lawcomm Solicitors, have chosen to work with Hoowla.
If the COVID-19 pandemic has highlighted issues within your legal software systems and on-boarding processes, contact the Hoowla team to find out how quickly you could be utilising a brand new legal case management software system that will mitigate your current problems.
This article was submitted to be published by Hoowla as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
