Landlords don’t want to deal directly with tenants

Landlords don’t want to deal directly with tenants

The recent AXA Business Insurance research around landlords challenged the stereotype of terrible tenants and penny pinching proprietors. Some of the most common words that participants used to describe their landlords were fair, helpful, responsible and caring. With only 6% classing their relationship as bad or very bad. The Residential Landlords Association (RLA) who are Britain’s leading voice for private sector landlords announced last month that they had reached a massive 20,000 registered members recently.

Despite the fond descriptions and the growing numbers, research conducted by Property Let By Us revealed that 85% of landlords don’t want to deal directly with tenants and prefer for intermediaries, like letting agents, to manage the communication from them.


Jane Morris, Managing Director of Property Let By Us commented: “We know from our research that 66% of landlords find managing their properties more stressful, than their full or part time jobs and dealing with tenant complaints is a top cause of stress. Landlords are under a huge amount of pressure with mounting legislative and tax changes. Agents can be a big help for landlords, offering a range of services that help reduce their workload and ensure they are fully compliant with legislation.”

With findings showing that landlords were failing to conduct annual gas safety checks, electrical safety inspections and not complying with other legal requirements, CallCare has a solution that would free up time for landlords and other property services.

How can we help?

For companies that operate in property services, like landlords there can be calls from tenants or even other individuals that can be easy to answer and are non-emergency calls that can wait to be dealt with. Since we are more than just a receptionist service, we can act as the intermediary between our clients and their customers. By making sure you don’t miss another call, it shows yours customers that your company is one dedicated to customer care and devoted to customer satisfaction.

For landlords this can directly result in having fewer complaint calls from tenants and frees them up to focus on keeping up with any recent legislative and tax changes being made and also gives them additional free time. At CallCare we recognise that creating a good customer experience is no longer an optional extra. It’s the difference between lasting success and rapid failure for any business.

Some of the services we can offer is to set up an FAQ section to answers any queries from tenants promptly. We can also arrange for call outs to be made for emergencies and repairs with an engineer that’s pre-agreed with the landlord. Certain criteria can be put in place to assess what can be classed as an emergency and what is not. We have over 17 years of experience, expertly dealing with calls like this and come highly recommended. Our relevant knowledge in this area guarantees that choosing us to handle your calls means that you can have peace of mind because you won’t miss another call.

This article was submitted to be published by Call Care as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

Gemma Harding, Head of Client Services at CallCare

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