Geodesys – part of the Anglian Water Group and a leading provider of conveyancing searches for residential and commercial properties throughout England and Wales – has confirmed its focus on the delivery of excellent customer service by promoting Chelsea Sarath to Customer Services Team Manager.
Chelsea’s new role includes management of the Customer Services team who provide a wide range of conveyancing searches, as well as operational delivery of the CON29DW and CommercialDW searches for the Anglian Water area. As Manager, she will be pivotal in developing and nurturing the team as well as representing the department at management meetings ensuring that Customer Service feedback and performance remain at the heart of overall business operation.
Tracey Martin-Heard at Geodesys said:
“Chelsea has demonstrated a clear vision for the highest standards of customer service and has the management skills to deliver it. Her enthusiasm, commitment and extensive knowledge of both the customer services and sales functions mean that she is brilliantly placed to achieve success that benefits both our clients and staff.”
After joining Geodesys in 2014 as a Customer Service Advisor, Chelsea’s commercial aptitude was soon recognised with promotion to a newly-created role of Sales Support Administrator in 2016. In addition to creating new processes and systems to increase efficiency and profitability, she worked closely with the Customer Services department to enhance training and communication between the two departments.
Commenting on her promotion, Chelsea said:
“I am really excited to be heading up the Customer Services team and have lots of ideas for ways in which I can both improve our service delivery and enhance the employee and customer experience. I am keen to bring about a renewed sense of ownership and teamwork and am looking forward to developing new processes that will result in a remarkable outcome for our clients.
“I want to lead the team to work with a proactive, commercial mindset, ensuring they remain motivated and have the autonomy to master their role and feel a sense of purpose.”
For more information about career opportunities at Geodesys, visit www.geodesys.com.
This article was submitted to be published by Geodesys Land and Property Information as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
