ETSOS publishes searching truth on compliance

ETSOS publishes searching truth on compliance

Online search supermarket and conveyancing technology specialist, ETSOS, has published some useful guidance on how its ordering and quotation and referral systems can help conveyancers meet their compliance obligations.
Prepared by independent compliance consultant Michaela Hardwick, the advice note details the specific mandatory principles and outcomes within the SRA Handbook that the ETSOS and its solutions automatically address. These range from ensuring firms ‘provide a proper standard of service’ and preventing ‘one’s independence to be compromised’ to having systems in place to monitor risk and to be compliant in relation to outsourcing agreements.
Phil Natusch, ETSOS’s managing director, explains why they have chosen to publish this advice now:
“Post October 2011 and the introduction of Outcomes Focused Regulation (OFR) there’s been a growing interest in all things risk and compliance related. Conveyancing is not immune and more and more we’re hearing from firms, some on panels, some not, who are concerned that their reliance on a single search provider may give them issues in this respect. What we’re trying to highlight is that the ETSOS ‘search supermarket’ concept gives them an inherently compliant alternative — here market oversight is afforded by breadth and clarity of choice, consistent standards and processes are embedded in the ordering portal, and quality assurance is a by-product of our own due diligence on all our providers.”
The guidance paper can be viewed here

ETSOS

http://etsos.co.uk/

ETSOS is the one-click shop for property professionals whose innovative products and class-leading customer support has seen it become one of the fastest-growing suppliers to the UK conveyancing sector.

Our web-enabled search ordering portal has radically simplified the process of requesting conveyancing searches and related products. Through this single interface users can order: Official Local Authority Searches, Personal Local Authority Searches, Land Registry Documents, Anti money laundering products, Planning searches, Utility Searches, Drainage and Water Searches, Energy Performance Certificates, Fire risk assessments, Air conditioning surveys, Asbestos surveys, Lease plans, Floor plans, Virtual tours, Company searches. Search products are being added all the time, giving customers the widest possible choice and complete oversight of the market. Most importantly, dedicated account managers are at the end of the phone to help with any queries, to chase up outstanding searches and to use their local knowledge to help you select the optimum search option.

ETSOS customers can also access the free to use Quotation and Referral System (QRS). This can be deployed externally by law firms, where they roll it out to local estate agents and IFAs to enable them to get instant quotes on a conveyance, and to collaborate more easily. It can also be used internally, to help improve the efficiency and quality of the quotation process; law firms can generate a detailed quote in less than sixty seconds while a caller is on the phone, with the ability to email out a fully formatted PDF with a ‘click to accept’ option.


Contact: Paul Tucker

Tel: 01524 220000

Email: [email protected]

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