ETSOS and market on the up

ETSOS and market on the up

The growing positive sentiment coming out of the conveyancing sector would seem to be supported by the latest figures coming out of search specialist ETSOS.
The leading aggregator has reported a 28% increase in orders year to date, compared to 2012; while its third quarter sales performance has seen an impressive increase of 65% over the same quarter last year.
Phil Natusch, ETSOS’ managing director, believes this success is at least partially attributable to an awakening in the market: ‘While we’ve done a lot of work on the product, service and sales side of things, and this is undoubtedly reaping benefits, we’re also enjoying a bit of a bounce factor from the improving house-buying situation.”
That ETSOS has made its own contribution to its record-breaking figures and is not just riding a wave of growing confidence is borne out by the results of its 2013 customer satisfaction survey. For the second year running, it scored a 100% positive response to the question ‘Would you be happy to recommend us?’, while its overall client satisfaction rating came in at 4.6 out of 5.
Paul Coombes, ETSOS’ sales and marketing director, is delighted with the results: “Reaching a standard is one thing but maintaining it is quite another and with the growth of the business, the product set and the client base this year, it’s very pleasing to know that we’ve continued to deliver in the customers’ eyes. You couldn’t ask for more than a 100% recommendation rate and it’s now down to us to earn that for a third year running.”

ETSOS

http://etsos.co.uk/

ETSOS is the one-click shop for property professionals whose innovative products and class-leading customer support has seen it become one of the fastest-growing suppliers to the UK conveyancing sector.

Our web-enabled search ordering portal has radically simplified the process of requesting conveyancing searches and related products. Through this single interface users can order: Official Local Authority Searches, Personal Local Authority Searches, Land Registry Documents, Anti money laundering products, Planning searches, Utility Searches, Drainage and Water Searches, Energy Performance Certificates, Fire risk assessments, Air conditioning surveys, Asbestos surveys, Lease plans, Floor plans, Virtual tours, Company searches. Search products are being added all the time, giving customers the widest possible choice and complete oversight of the market. Most importantly, dedicated account managers are at the end of the phone to help with any queries, to chase up outstanding searches and to use their local knowledge to help you select the optimum search option.

ETSOS customers can also access the free to use Quotation and Referral System (QRS). This can be deployed externally by law firms, where they roll it out to local estate agents and IFAs to enable them to get instant quotes on a conveyance, and to collaborate more easily. It can also be used internally, to help improve the efficiency and quality of the quotation process; law firms can generate a detailed quote in less than sixty seconds while a caller is on the phone, with the ability to email out a fully formatted PDF with a ‘click to accept’ option.


Contact: Paul Tucker

Tel: 01524 220000

Email: [email protected]

Address
Units 2 - 5
Willow Mill
Fell View
Caton
Lancaster
LA2 9RA

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