The 2024 ESTAS Awards have come to a close, but the celebrations continue. The awards are ‘unique’ in that winners are determined solely by verified customer reviews on the ESTAS platform, making them a true reflection of the agencies that ‘go above and beyond for their clients’.
Now the confetti has settled, winners are stepping forward to share their inspiring stories. These firsthand accounts reveal how achieving ESTAS recognition translates into tangible benefits, including increased business, enhanced brand reputation and improved team morale.
For Satish Patel, Director of Infinity Property Solutions, winning Best Letting Agent Office in the UK delivers real results. “The award is social proof that we’re delivering on our promise of exceptional service,” he explains. “It’s not just us saying we’re the best, it’s our clients confirming it.”
Infinity Property Solutions actively promote their wins across social media and through their local newsletters, resulting in increased instructions and brand visibility.
Chris Goodfellow, Director of Goodfellows echoes this sentiment, emphasising the value of ESTAS in building trust with clients. “It’s a good way to illustrate to our clients, past, present and future, that we do provide exceptional service, and it’s not just us saying it, it’s our clients saying it,” he says.
Goodfellows utilises the ESTAS review platform to generate new business, with client testimonials displayed on their website.
ESTAS said: “This ongoing stream of positive feedback serves as a powerful marketing tool and motivates their team to consistently deliver outstanding service.”
Winning Best in Scotland was an achievement for Fiona Wright and the team at Wrights of Campsie. “It was our first time entering, and to be recognised at this level is a fantastic achievement for the team,” she commented.
She highlights the ‘credibility and authority’ of the ESTAS brand, particularly its association with property expert Phil Spencer, as key factors in her decision to join the platform.
Oliver Davis, Branch Director of The Property Centre in Cheltenham, said their ESTAS win with a 15 per cent increase in listings. He emphasises the importance of the award in recognising his team’s dedication to customer service. He also praised the relationship they have built with the ESTAS team, saying: “All communication with the team has been great. They’re reliable and easy to deal with. The system works well and is easy to navigate.”
ESTAS say these stories ‘underscore the power of The ESTAS Awards in recognising and rewarding outstanding customer service in the property industry’.
By providing a platform for genuine client feedback and celebrating those who go above and beyond, ESTAS drives business growth, fosters team pride and elevates the standard of service across the sector.
To be eligible for The ESTAS Awards 2025, agencies must become an ESTAS member by the end of this year.
