We are delighted to share that our team has been recognised as Highly Commended for Search Provider of the Year at the Modern Law Conveyancing Awards.
We’re incredibly proud of this recognition as it represents something deeper than an industry accolade. This recognition reflects the trust, feedback, and partnership of the thousands of legal professionals who rely on us every day.
A new direction that started in March
Earlier this year, we made an important shift: placing the customer at the core of everything we do. This change was a commitment to genuinely listen, learn, and build better experiences for the law firms we support.
Since March, we have:
- Invested in support and customer service excellence by tripling the size of our Account Management team and introducing specialist roles — including account specialists, customer success managers, and contract managers – to ensure every customer receives the right support at the right time.
- Expanded our channels so customers can reach us in the way that suits them best. Support is now available through in-app messaging, phone, email, and our brand-new Knowledgebase, allowing 24/7 access to helpful guidance and self-serve resources.
- Made significant improvements across our platforms, focusing on stability, performance, consistency, and user experience.
- Committed to consistently sharing industry resources to keep customers informed about the news and regulatory changes that matter most. We’ll be hosting an upcoming Post-Budget Review webinar with Ian Quayle to discuss key takeaways from the 2025 budget and what they mean for conveyancers.
Being Highly Commended so early into this transformation is a sign that we’re making progress, but it also reinforces that our journey is still just beginning.
A milestone, not a finish line
We also recognise that there is still more work to do. We’re continuing to refine our systems, streamline processes, and deliver improvements that make a meaningful difference to conveyancers and legal professionals every day.
This commendation is a welcome sign that we’re heading in the right direction and it further motivates us to keep raising the bar and delivering an experience our customers can rely on.
We’re excited for what comes next.
Colin Bohanna, Managing Director, Dye & Durham UK (pictured)
This article was submitted by Dye & Durham as part of an advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
