Winner Spotlight : Conveyancing Customer Service Champion

Winner Spotlight : Conveyancing Customer Service Champion

On Tuesday 25th May 2021, professionals from across the conveyancing sector came together to celebrate the successes and achievements of the industry at The British Conveyancing Awards 2021. 

The inaugural awards took to the virtual stage, and were led by the fabulous award winning broadcaster and journalist Samira Ahmed. If you want a re-cap of the action, the recording is available to view here.

As part of our winner spotlight features, we want to shine a light on those who narrowly missed out on being crowned the winner, but have been highly commended for their efforts over the previous 12 months at this year’s event. 

Today we profile Azim Griffith of Sort Legal who was a winner in the  Conveyancing Customer Service Champion category.

About the award

We know that you are all champions in your own right. Who stands out for delivering exceptional customer service despite the challenges of 2020/2021?

This individual must demonstrate over the last 12 months:

  • How they have operated in the best interests of the client and the profession whilst managing expectations
  • How they excel at dealing with service issues or complaints which may arise.
  • Examples or case studies of real life situations where they have overcome obstacles to delight their clients

Azim Griffith of Sort Legal were commended by the judges, who stated:

“Azim is clearly a great communicator and carries out his duties with immense pride and satisfaction, always keeping the client front of mind. Azim’s problem solving approach is the strong theme in this application. Azim’s approach to customer service appears to be based on the premise that what he does matters, which is commendable and resonates with clients. Good submission. Good examples and honest.”

Deepika Vadher of TML Solicitors won jointly in this category.

We spoke to Azim Griffith of Sort Legal shortly after they found out the results.

How did you feel winning the Conveyancing Customer Service Champion?

First thoughts were “Wow! Me? Surely Not!”

I was truly humbled and surprised to learn I won the award given the calibre of the shortlisted conveyancers in this field.
A massive well done to Deepika Vadher of Tml Solicitors as well who equally made the judge’s decision to announce an outright winner, in this category, a difficult one.

Lastly, coming to grips with my win, I am overjoyed at being recognised in such a competitive and exciting industry and look forward to further developing my conveyancing career while ensuring client satisfaction is never compromised.

Tell us about your team and the services you provide.

Sort Legal Limited was established in 2017, under the “Sort Group” umbrella.

We work directly with our sister brands of SortRefer and Sort Move who work in the Mortgage Broker/Estate Agent industries.
Sort Legal presently have two offices with one in Derby and the other in Cardiff.

Both offices work collaboratively on residential conveyancing transactions whether it be for Remortgage, Sale, Purchase, Transfers of Equity or Auctions.
Key for us, companywide, is that we all provide an excellent, streamlined, client experience when undertaking all manner of conveyancing transactions, we are instructed to act on.

How has the firm developed in the last 14 months and navigated the added complexity of the coronavirus pandemic and SDLT holiday?

In the last 14 months our firm has developed and adapted tremendously to the coronavirus pandemic and SDLT holiday.

When the first lockdown was announced the company swiftly made arrangements to ensure that neither our clients nor us as employees were made to experience issues as a result of the government advice given.

The company quickly moved us all to remote working with the focus heavily on the health and safety of our employees.

Further, when the government’s shift in policy meant, we could return to the office we moved to a half and half approach, with working in the office and working remotely on a rota/bubble basis.

With employees remaining in a safe and consistent working structure our clients were then able to benefit from us giving them our full attention.

Following the news of the SDLT holiday, our firm has more than risen to the task.

We have expanded our teams across both offices making essential and credible hires to cope with the ever-increasing demands on completions.
That said, capacity levels are constantly reviewed to ensure that while caseloads are high, we are always at a manageable level.

What’s next on the cards for you?

Having entered the world of conveyancing two years ago I am still very eager and ambitious in my career aspirations.

Next for me is to build up the required experience I need to be a more complete conveyancer while ensuring I secure my CLC Level 6 qualification in 2022.

What advice would you give to someone thinking of joining the conveyancing industry?

I would love to advise someone joining our industry to be able to share in their first steps.

Conveyancing, as a whole, is very process driven and customer focussed industry.

Once knowledge is accrued, to the point where you may carry out a transaction, it is thoroughly enjoyable to navigate the intricacies and issues that may arise while keeping your client informed as to the necessary developments.

Knowing that, for some clients, completing transactions mean securing their first home, paying off a cumbersome debt or even the final step in a divorce proceeding, what we do truly matters and being able to deliver is thoroughly satisfying.

If the above comes across as intriguing I would highly recommend you Join us!

This is the very first BC Awards. Why do you think important especially in the last 14 months?

Firstly, I would like to formally thank the teams at Today’s Conveyancer and Lawyer Checker for putting together this celebration of talent for our industry.
I would also like to thank category sponsor Minerva for taking an interest in our particular field and lastly, I would like to thank the judges for their work in selecting worthy recipients for these awards as it must not have been an easy task.

Personally, I believe this ceremony has been very much needed for the industry, given the particular pressures we have all faced, and in earnest we all deserve to be recognised.

To take a step back and acknowledge the efforts made, in the face of unfamiliar and in some cases uncomfortable changes, is a great way to ensure spirits remain high and may also aim to reinvigorate passion for some in the sector.

We all know that what we do is not easy and the strain and pressure from external influences do not help so this award ceremony is perfectly timed to remind us all that what we do matters.

Everyone at Today’s Conveyancer congratulates all those who entered this year’s awards.

Join in the conversation #BCAwards2021

Toni Ryder-McMullin

Toni is the Media Officer for Today’s Conveyancer, Today’s Wills & Probate and Today's Family Lawyer.

I worked for a law firm for 16 years, during my time at the firm I worked as a company commercial legal secretary for 7 years but changed careers and moved into marketing for the remaining 9 years – where I covered all aspects of marketing.

While in the marketing role, I achieved a CIM Professional Certificate in Marketing and CAM Diploma in Digital Marketing.

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