Your Conveyancer achieves Legal Eye Quality Standard 

Your Conveyancer achieves Legal Eye Quality Standard 

One of Scotland’s largest conveyancing firms has achieved the Legal Eye Quality Standard (LEQS). 

Your Conveyancer has achieved the accreditation, which is awarded by risk and advisory business Legal Eye, as a result of its dedication to embedding robust systems and training across the firm in order to drive excellent customer service. 

The LEQS is awarded to firms who have demonstrated compliance with regulatory codes and guidance but also with a plethora of legislation including the E-Commerce Directive, the Bribery Act 2010, the Equality Act 2010, Data Protection Act 2018 and GDPR, publicity and treating customers fairly.  

Helen Glaze, Head of Risk, Compliance and Best Practice, at Legal Eye says “It has been an absolute pleasure to work with the Your Conveyancer team on a number of projects over the last twelve months or so. Your Conveyancer recognises the importance of compliance and understands that having the right systems and processes in place is key to the success of its business and providing high standards of care for its clients 

“In working with Your Conveyancer we were particularly impressed by the culture of compliance that exists across the firm. Staff are fully engaged with all of the critical issues via an extensive training programme and management make sure that everyone understands the benefits of working to its chosen quality standards.” 

Steven Lilly, IT, Training and Compliance Director at Your Conveyancer said: “Quality and compliance has always been important to the firm and is crucial to our planned future growth. The firm has reached a stage in our development where we have a range of quality standards including IS09001, ISO20001 and ISO27001 alongside Lexcel, which we have also just successfully renewed. 

“The Legal Eye team – in particular, Helen Glaze, Nimesh Ganatra and Jody Evans– have really helped us to embed compliance as a culture across the firm. Achieving the LEQS standard brings everything together and we are very proud that Legal Eye have recognised Your Conveyancer by awarding us the accreditation.” 

This article was published by Legal Eye as part of their advertising agreement with Today’s Conveyancer.

The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

Legal Eye

Legal Eye works with law firms to ensure compliance and optimise performance. Their extensive and thorough knowledge of the law and regulations will ensure your law firm is compliant and your processes sound. Files are audited to ensure you are not only complying with the service level agreements you have in place, but very importantly, also the code of conduct.

They provide a documented audit trail which is firstly, a requirement of the code of conduct and secondly, essential for PI Insurance purposes and very often for CQS, Lexcel and other quality accreditations. This provides documented evidence of a proactive approach towards risk management. The advice they offer is clear and practical, and they pride themselves on exceptional customer service and unbeatable work quality.

Services include:

  • Specialist expertise across the full range of regulatory, risk and compliance issues to inform your internal decision making.
  • Additional qualified resource where you simply do not have the time to review your regulatory position or to carry out essential ongoing tasks such as file reviews.
  • An online risk hub –  an online resource centre for law firms. The hub provides a comprehensive bank of resources to help COLPs, COFAs, partners, directors and managers to manage risk. It includes precedent policy and procedure documents and templates, access to online training on a range of risk and compliance topics, and a range of useful materials such as ‘how to’ guides, short videos and articles.
  • Drafting and review of key policies and procedures including the supply of ‘document packs’ to save you time researching and writing documentation.
  • Expert advice on how to comply with up-to-date regulation including the very latest requirements complete with a written set of recommendations.
  • Specialist outsourced complaints  handling service provided by former SRA and LeO officers.
  • Gap analysis of your firm’s policies, processes and procedures as they relate to the Solicitors Accounts Rules (SAR) including the production of a written report summarising the strengths and weaknesses of the current arrangements and detailing recommended next steps and actions to put your firm in an even stronger position.
  • Training on SAR and on anti money laundering (AML) as well as other finance-related training which can be delivered virtually for your firm, face-to-face (subject to government guidance) or online via Legal Eye’s Training Academy.
  • A Standard Procedures Manual to provide a practical and comprehensive roadmap for firms to follow when looking to double check whether the current operating procedures are fit for purpose, setting up a new firm – or arm of a firm – or starting a new finance function from scratch.
  • Experienced advice and support for one-off projects such as achieving quality accreditations or switching regulators.
  • Proven high quality training for fee earners and staff held at your office/s covering essential risk topics such as  Anti Money Laundering, data  protection, cybercrime, conflict of  interest and more.
  • Online training from The Legal Eye Academy – core modules available to all staff at their convenience. Includes built-in auto reminder functionality so that you no longer have to chase staff indi-vidually to complete important training. Your package includes free updates to ensure knowledge is always up to date.
  • Added value updates by email to all your key people covering all the latest updates on risk and compliance.

The Legal Eye team includes former solicitors, partners and directors in law firms; former case handlers at regulators such as the Solicitors Regulation Authority and the Legal Ombudsman and experienced risk and compliance professionals.

Contact: Paul Saunder

Tel: 0203 0512 049

Email:  [email protected]

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