This blog is part one in a topical series designed to help conveyancers beat the SDLT rush – brought to you by the team behind Orbital Residential.
With the 1 April 2025 SDLT deadline looming, conveyancing firms face an urgent need to adapt to increased demand and operational challenges. However, the strategies employed to manage this surge can also serve as a foundation for long-term success. In this article, we outline best practices for navigating the SDLT changes and building a resilient, efficient conveyancing practice.
Building long-term resilience for conveyancers
To thrive amidst market fluctuations and changing regulations, conveyancing firms must focus on sustainable operational improvements. Key areas for investment include technology, communication, and workforce development:
- Integrating technology
Addressing an important theme our co-founder at Orbital, Edmond Boulle, presented at last month’s Conveyancing Association Conference, ‘if you formed an assessment of generative AI or AI applications at the beginning of 2024 or even halfway through the year, it is out of date and needs to be refreshed.’
When we consider 2025 and the impending SDLT rush, the adoption of digital automation tools is essential for handling increased caseloads and improving overall efficiency.
Recommended actions:
- implement document automation solutions to reduce manual checks.
- use software that supports you to reduce risk and transaction times, for instance with compliance verification.
- regularly assess the performance of digital tools and keep up to date with improvements and enhancements. With the rapid pace of change, particularly in relation to AI based technology, it’s worth reassessing products you might have considered previously.
2. Enhanced communication strategies
Effective communication with clients and stakeholders is critical for managing expectations and maintaining service standards.
Recommended actions:
- Provide regular updates to clients and introducers at key milestones
- Clearly communicate the implications of SDLT changes and any potential delays.
- Develop client resources, such as FAQ sections or informative blog posts, to address common questions.
3. Workforce development
Investing in employee training and well-being not only boosts productivity but also reduces staff turnover.
Recommended Actions:
- Offer training programs to upskill junior team members.
- Implement mental health initiatives to support staff during busy periods.
- Foster a positive work culture that recognizes and rewards achievements.
Thriving beyond the SDLT deadline
The SDLT deadline is a short-term challenge, but the lessons learned can lead to lasting improvements. Firms that adopt a forward-thinking approach will be better positioned to navigate future market changes and maintain a competitive edge.
Strategies for long-term success:
- continuous improvement: regularly review and optimize processes to enhance efficiency.
- client-centric approach: prioritise client satisfaction through transparent communication and efficient service delivery.
- technology-driven operations: stay ahead of industry trends by adopting innovative solutions.
To summarise, the upcoming SDLT changes are a pivotal moment for the conveyancing industry. By implementing best practices and focusing on long-term efficiency, firms can turn this challenge into an opportunity for growth. With the right investments in technology, communication, and workforce development, conveyancers can build a resilient and thriving practice well beyond the SDLT deadline.
Interested in learning more? Download the full guide to the 31st March Stamp Duty deadline here.
