Bell Lamb & Joynson has been recognised for delivering outstanding customer service to its clients by winning a Best in Postcode Award from The ESTAS.
This award has been achieved via customer reviews submitted to the ESTAS review platform. The reviews have been completed by clients at the end of their moving experience. ESTAS monitors and verifies service ratings over a 12-month period giving a highly accurate overview of the standard of service that’s been delivered to clients.
As a Postcode winner, Bell Lamb & Joynson have been shortlisted to win a prestigious county, regional or national trophy at the famous ESTAS Awards which takes place in October. The awards will be presented by the UK’s favourite property expert, Phil Spencer, in front of 1200 of the UK’s top property professionals.
Bell Lamb & Joynson has achieved the ‘Standard of Excellence’ to make the ESTAS shortlist for 2024 based on the service ratings and verified client reviews. They received an average score of 98% across their 4 office locations in Liverpool, Maghull, Runcorn and Warrington. Phil Spencer said:
“The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a conveyancer is delivering to clients. To win a Best in Postcode Award is a great achievement and something every firm should be extremely proud of. It’s a direct reflection of the amazing efforts of staff to deliver exceptional service to clients in their local communities.”
Simon Brown, founder of ESTAS added:
“At ESTAS we’re creating a community of property lawyers who all share a passion for delivering great service to their clients and a belief that excellent service should be the norm not the exception.”
Managing Partner, Mike Leeman said that they are “very proud” to be named as the ‘Best in Postcode’ for L9 and to be shortlisted for the North-West at The ESTAS. He added:
“We take our levels of client service very seriously because we know our clients have a choice of conveyancers to instruct. We have a fantastic team who take pride in their client service. Being shortlisted for this particular award means a great deal because the feedback has come directly from our clients who have engaged with us and are keen to share their experience.”
