Ben Mills is the commercial director at Minerva. He has been working in the legal technology industry for over 25 years, having spent almost 15 years at a globally successful software company helping develop products and strategies to help the business grow. Joining the team at Law Firm Services in 2019, his role is to help promote and grow Minerva’s client base across the UK and develop its partnerships. Minerva is now a market leading client onboarding solution used by many mid-tier law firms, helping them win new clients faster whilst providing excellent customer service.
As the rush to adopt AI solutions in the legal sector gathers pace, Ben Mills, commercial director at legal tech company Minerva, explains why the customer experience should lead the way when it comes to