Andrew Vaughan is head of customer management at e4 Strategic,
a technology business that provides proptech and digital solutions connecting property professionals, lenders, and conveyancers. He has background experience with Hometrack, Legal & General, and UKAR.
Consumers say they’re not being kept in the loop about progress on transactions. Andrew Vaughan says the issue isn’t a lack of communication from conveyancers, but a problem with the systems that are designed to