Picture of Andrew Vaughan, Head of Customer Management, e4 Strategic

Andrew Vaughan, Head of Customer Management, e4 Strategic

Andrew Vaughan is head of customer management at e4 Strategic,Andrew-Vaughan a technology business that provides proptech and digital solutions connecting property professionals, lenders, and conveyancers. He has background experience with Hometrack, Legal & General, and UKAR.

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Good service is harder to see when the process remains hidden

Consumers say they’re not being kept in the loop about progress on transactions. Andrew Vaughan says the issue isn’t a lack of communication from conveyancers, but a problem with the systems that are designed to

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