LMS launches ‘revolutionary’ conveyancing communication technology

LMS has announced the launch of its newest Secure Link technology which it says will enable messaging between firms – including enquiries and document sharing – while improving turnaround times and minimising fraud risk within an “authenticated and secure conveyancing community”.

The latest version of LMS’ technology – which was initially launched in 2021 – will also provide:

• Case-specific conversation and task tracking aiming to improve the speed and efficiency of how firms can get updates from other stakeholders
• “Completely secure” messaging from law firm to law firm
• One singular view of the entire case, which LMS says will connect all stakeholders to improve turnaround times while reducing fraud

“Not only will this improve customer service for the end borrower, but the fact that all users must be fully authenticated to access the platform also drastically reduces fraud risk,” said LMS, who have a panel of around 4,000 firms with 40,000 active users.

A group of law firms are now involved in a beta trial testing new features and helping build the final product.

“Secure Link was originally born out of a need to improve safety and case query turnaround times. We have seen great results, lightening the burden on law firms which is crucial when they are under such pressure,” said Nick Chadbourne, CEO of LMS. He added:

“This new iteration is inspired by the law firms themselves – we held a series of roundtables to determine what exactly they wanted to see next…

…We will continue developing and perfecting our service by integrating other products and working with other third parties such as InfoTrack to enable access for all parties involved in a specific case.”

Mark Tosetti, Group Partnership Director at O’Neill Patient Solicitors, says:

“It’s been great to see the new iterations of Secure Link come to life as a result of the feedback provided during the roundtable hosted by LMS back in March. It’s clear that LMS’ mission is to make the lives of conveyancers easy through its technology, and commitment to continuous engagement with law firms has allowed it to create something which will positively impact the conveyancing community and wider industry.

We are looking forward to partnering with LMS and participating in the beta over the coming months, trialling the law firm to law firm communication feature and helping shape the final product.”