Nearly nine in 10 property professionals are not worried about the prospect that artificial intelligence (AI) could make their role within the workplace obsolete in the future, a new survey has revealed.
The study commissioned by Searchland surveyed UK property professionals on their attitudes to AI and whether or not they had already adopted the technology within the workplace.
Despite extensive public discourse surrounding the potential of AI, just 13% of those surveyed stated that they were concerned that AI technology could make their job role obsolete in the future.
When it comes to the benefits of AI, the industry is split, with half believing that AI technology can help improve the way we work within the property sector, while half don’t.
Those that did believe that AI tech can be best applied when automating and streamlining laborious or time consuming tasks, along with data collecting, processing, and analysis.
Just 13% of those surveyed stated that their company had already adopted AI technology, with data processing being the most common area of application.
However, 84% agreed that technology can only do so much without the guidance of a human being, with a further 78% believing that being too reliant on technology can be detrimental to the service they are able to offer.
Just over half (51%) went on to say that the best approach when it comes to dealing with consumers is to use a combination of people and technology.
“AI has become a bit of a buzz word in recent months, with companies looking to jump on the bandwagon just because they think they should,” suggested co-founder and CEO of Searchland Mitchell Fasanya:
“It’s currently the ‘in thing’ and it’s perhaps for this reason that the industry hasn’t truly considered its potential capabilities and applications.
However, AI is already proving an invaluable tool and even in its infancy it’s being utilised to considerably reduce process timelines, increase operational efficiency, and improve the service provided to the consumer.
In this respect, it’s the next chapter of the Proptech story and we’re already seeing big names within the sector sit up and take notice, with Rightmove bringing an AI expert onto its board just this week.
AI isn’t about replacing people, it’s about allowing those people to work to the best of their abilities.”
