LeO seeks input on draft complaints procedure

A draw containing files marked 'complaints', 'clients' and 'urgent'.

The Legal Ombudsman (LeO) has launched a call for input on its draft Model Complaints Resolution Procedure (MCRP), a new framework aimed at improving the consistency and quality of how complaints are handled by legal service providers. “Effective complaints handling is fundamental to trust and confidence in legal services,” the LeO said. “However, our insight from more […]

Four profit killers I see in high street firms – and what to do about them

The word 'solicitors' spelled out in signage with one of the letters slightly wonky

Brand and marketing specialist Damian Reed sets out the simple mistakes high street law firms make when it comes to marketing, and explains how to rectify them. I visit a lot of law firms. As head of brand and marketing at QualitySolicitors, it comes with the territory, and I genuinely love it. There is something […]

Twenty7tec integrates LMS select into RESEARCH to streamline sourcing-to-instruction journey

Twenty7tec has announced a new integration with LMS, the UK’s leading provider of conveyancing services, bringing its LMS Select solution directly into the RESEARCH platform to create a more connected and efficient journey from product sourcing through to instruction. The integration enables advisers to engage with conveyancing services as part of the sourcing process, using […]

Protecting the moment money moves: Practical completion controls

In our webinar, Regulation in Practice: How Law Firms Can Tackle Cybercrime, industry experts from law enforcement, regulation and practice discussed what effective fraud prevention looks like in live transactions, not in theory, but under real-world pressure. One figure underlined the scale of the issue: £11.7m in losses were reported between April 2024 and May […]

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