HMLR review recommends a customer-focused culture with less jargon

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An independent review into customer handling procedures at HM Land Registry has made eight recommendations for improvements, but found no fundamental issues that caused significant concern. The main purpose of the review, which was carried out by Eversheds Sutherland, was to examine whether the legal decisions made in 13 historical customer complaint cases were correct, […]

Building stronger agency-conveyancer partnerships

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The conversation around referral fees isn’t abstract – it’s emerging at a critical juncture for our industry. The UK conveyancing market, having contracted for two years, rebounded with 4.5% growth in 2024 and is poised for a further 5.7% increase in 2025. Yet this comes amid a 15% decline in conveyancer numbers since 2021, and […]

Empowering law firm leaders podcast: How to plan for your firm’s success

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The latest episode of Osprey Approach’s Empowering Law Firm Leaders podcast is now available to watch and listen to on YouTube, Spotify, and Amazon Music. In episode 23, Graham Moore, founder and managing director of Katchr, shares his insights with Amy Bruce, Osprey’s marketing director, into how law firms can unlock the power of their […]

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