Research shows room for improvement on client care letters
New research commissioned by legal regulators and the Legal Services Consumer Panel (LSCP) has identified principles to help legal services providers better communicate with their clients. Client care letters are required of all regulated professionals providing legal services. The findings, published today, show that client care letters are often not as effective as they should […]
Chair of Legal Sevices Consumer Panel calls for firms to publish average prices
The Chair of the Legal Services Consumer Panel says publishing average prices could be “the catalyst needed for consumers to make detailed enquiries about cost.” Writing on the Panel’s website the chair says the publication of such information could help bring down complaints to the Legal Ombudsman with costs issues making up 26% of those […]
