A legal technology platform has been launched to help law firms ensure clients understand legal costs and retainer terms.
The Legal Lexi has been created by a regulated and experienced fellow costs lawyer in response to the rising number of fee-related disputes between solicitors and clients, including complaints to the Legal Ombudsman.
Under the Consumer Rights Act, transparency, fairness and clarity of information are central to the enforceability of any contract. Where clients do not properly understand what they are agreeing to, Legal Lexi creator Victoria Morrison-Hughes (pictured) explained, even reasonable costs can become vulnerable to challenge.
She added:
“The Legal Lexi is built on the principle that clear, accessible communication is not just good practice – it is a powerful form of protection for both clients and firms.
“Solicitors are navigating an increasingly complex landscape – regulatory expectations, consumer law, vulnerability guidance, complaints risk – all while trying to deliver good legal outcomes for their clients.
“I’ve seen first-hand how easily misunderstandings can arise, even where firms are acting properly and in good faith. The Legal Lexi was designed to support and protect solicitors as much as their clients, by helping them communicate clearly, evidence transparency, and reduce risk without adding unnecessary burden.
“When clients truly understand their costs, everyone is in a stronger position.”
The platform translates complex legal and cost information into plain English, supported by optional audio explanations. Clients are guided through key information and asked short, structured questions, enabling firms to evidence genuine understanding and consent in a practical, audit-ready format.
As a costs lawyer, Morrison-Hughes says she is “acutely aware” of the regulatory, commercial and practical pressures law firms operate under.
“The Legal Lexi has been designed not as an additional hoop to jump through, but as a tool that supports solicitors in meeting their obligations confidently, consistently and proportionately,” she added.
The Legal Lexi is particularly valuable for clients with dyslexia or other vulnerabilities, Morrison-Huges said, “ensuring no client feels embarrassed or pressured into agreeing to terms they do not fully understand.”
The company has also confirmed the appointment of Sucheet Amin as an investor and non-executive director.
A UK-based solicitor, entrepreneur and legal-tech investor, Amin’s role will focus on strategic growth, product development and operational scalability.
“What stood out to me about The Legal Lexi was that it recognises the real-world pressures solicitors face,” Amin said.
“Transparency and client understanding are now central to regulatory and consumer expectations, but firms need practical tools that work in day-to-day practice.
“The platform has the potential to materially reduce disputes and complaints, while supporting solicitors in doing the right thing with confidence.”
One Response
What stood out to me is how this technology shifts some power back to clients. Legal services shouldn’t feel like a mystery, especially when finances are involved. If tools like this can help clients navigate retainers with clarity before they commit, it could reduce disputes and unrealistic expectations later. It feels like a step toward modernising legal practice in a way that benefits both professionals and the people they serve.