Landmark Information Group has today announced it has become a member of the Institute of Customer Service (ICS), the UK’s independent professional customer services body.
Landmark is working with the ICS to further embed the customer service culture across the entire group, which includes nine business entities. Benefits of the membership include accessing training programmes and benchmarking of existing processes against comparable organisations, with the goal of achieving the ICS’s ServiceMark accreditation.
The ICS supports organisations in improving their business performance by aligning service strategy, design, culture, people and processes to help improve productivity and generate sustainable market value through service excellence.
Helen Luty, Head of Customer Experience at Landmark Information Group, said:
“Joining the Institute of Customer Service (ICS) demonstrates our commitment to providing world-class customer service across our group of businesses. Our aim is to deliver an exceptional customer experience by fostering a customer service-focused culture across the whole company, and we are delighted to have already won several CX awards in recent years as we follow this journey.
Working in collaboration with the ICS to guide us and benchmark our CX against other firms will help us identify each area we can improve, and ultimately ensure we continue engaging with all internal stakeholders across our business to deliver the most consistent high-quality experience.”
Jo Causon, CEO of The Institute, said:
“We are delighted to welcome Landmark Information Group as a member of The Institute. It is a clear sign of intent and recognises the importance it places on delivering an excellent customer experience. Membership enables Landmark Information Group to benchmark against a range of organisations and sectors, along with exclusive insight to help get the customer strategy right.”
For more information on Landmark Information Group, telephone 0844 844 9960, or visit www.landmark.co.uk.
This article was submitted to be published by Landmark Information as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
