Independent review sets out extent of opportunities missed by SRA to address PM Law failings
The Solicitors Regulation Authority missed multiple opportunities to address serious failings at PM Law Group from as far back as 2023, with investigations conducted without access to management accounts and explanations provided by PM Law leadership accepted on face value without independent verification. The central finding of an independent serious event review (SER) conducted by […]
LSB steps up enforcement against SRA ‘to protect consumers’
The Legal Services Board (LSB) has initiated further enforcement action to secure “urgent improvements” at the Solicitors Regulation Authority (SRA). The oversight body said it is “disappointed” by the standard of leadership and accountability demonstrated by the SRA’s board in response to the “serious regulatory failures that have repeatedly occurred”, which have come “at significant […]
SLC reaffirms strong opposition to ‘fundamentally flawed’ ILCA proposals
Following reports that the Ministry of Justice is actively recruiting officials to deliver its interest on lawyers’ client accounts (ILCA)scheme, the Society of Licensed Conveyancers (SLC) has stressed its “unequivocal opposition” to any implementation of the policy before the outcome of the consultation undertaken earlier this year is published. The publication of recruitment materials referring […]
First-time buyers put off by damp and structural defects, survey suggests
A property with damp or structural issues would prevent more than a third of buyers making an offer, new research from LRG reveals. The survey of more than 700 buyers and sellers found that damp or structural issues would stop 35% making an offer, but this proportion rose to above 40% among first-time buyers. Ryan […]
When it comes to client satisfaction, every moment matters
LawNet has drawn on what is arguably the largest research project into client satisfaction in the legal sector, with over 13 years of internal data and sector stats from other sources, to set out the importance of client insight for legal firms. Do you know your net promoter score? Or your client enquiry to conversion […]