New Build – Reasons to be positive?
London and the South East consistently makes up a quarter of all new build completions according to Office for National Statistics data. The statistics, which cover England, Wales, Scotland and Northern Ireland identifies that just over 26% of all new build housing completions have been recorded in the London and South East Regions, hitting just […]
Don’t be fooled…‘customer experience’ isn’t a replacement for ‘customer service’
By Ben Marley Commercial Director ESTAS Group The phrase “customer experience” is banded around a lot these days, so much so that it’s sometimes easy to think that “customer service” now all feels a bit old fashioned. Although for many clients their first interaction with any brand is online, either as a consequence of visiting […]
First-time buyers ‘pushing ahead’ with purchase plans, data suggests
First-time buyers are continuing to “push ahead” with purchase plans in the early part of 2023, according to new data from Legal & General’s SmartrFit platform. Specifically, “first-time buyer” was the second most used search criteria by mortgage brokers in April, retaining its position from March. Legal & General say there was also some indication […]
New home builders ‘implementing customer identity standards with a UPRN’
The Home Builders Federation (HBF) and Etive have reported seeing members starting to implement the new customer identity verification (IDV) and anti-money laundering (AML) standards, either on their own or with the assistance of their panel conveyancers and brokers. The MyIdentity Overlay Scheme has developed additional rules on top of those already in the DIATF […]
CILEx Regulation launches consultation on future of CILEx professionals
CILEx Regulation (CRL) has launched a consultation into how the present system of regulation can work better for consumers, the regulated community and the wider public, now that the recent investigation by the Legal Services Board has concluded. CRL is asking those it regulates, as well as interested parties across the legal community and the […]
