Don’t be fooled! Customer service is not the same as customer experience.
Recently some people in the industry have said to me that customer service is not relevant anymore, today apparently it’s all about the customer experience or ‘CX’ as it’s often termed – sounds much sexier doesn’t it? “Yes the customer experience is important but the service your team deliver is what sets you apart from […]
Welsh Land Transaction Tax holiday extended
The Welsh Land Transaction Tax (LTT) – the equivalent of SDLT in England – has been extended by a further three months, and will end on 30th June 2021. Finance Minister Rebecca Evans, confirmed the move meaning that until the end of June there will be no LTT payable on property sales below £250,000 Daryl […]
PII: the impact of the pandemic
Legal Eye MD Paul Saunders talks to Howdens Executive Director Martin Ellis and Divisional Director Colin Taylor about the impact of the pandemic on Professional Indemnity Insurance for law firms. As firms prepare for renewal points in April or October, this short video outlines some of the key trends amongst insurers and offers some tips […]