Handling customer complaints is tough when you are doing your very best to help them!
So many hard-working conveyancers are talking about the challenge of handling demanding clients right now and everyone is experiencing delays due to sheer volume of work. I don’t know anyone that doesn’t want to help their customers. The best reward is to receive a heart-felt “thank you” so a complaint feels like a kick in […]
1000% surge in council property searches amid homebuyer scramble to save on stamp duty
Residential property searches by local councils have skyrocketed by as much as 1400 percent, but many are taking as long as forty days to complete, as the number of requests reaches unprecedented levels driven by house hunters racing to buy and beat the end of the stamp duty holiday. Kate Bould, a specialist in the […]
Lockdown 2.0: what does it mean for the English housing market?
On Saturday, Prime Minister Boris Johnson announced that a second English lockdown would come into force in England on Thursday 5 November and would last until Wednesday 2 Decemeber. Although the lockdown hasn’t been progressed and approved by Parliament, it is thought that the lockdown is a foregone conclusion as once again restrictive measures are […]
Updated Practice Notes – 2 November 2020
Three Practice Notes have been updated today. These are: Large-scale applications and calculation of fees (PG33) Statements of truth (PG73) The guidance document HM Land Registry portal: electronic Document Registration Service (e-DRS) has also been updated this morning.
Paul Sams reassures Conveyancers that it’ll be OK
Last week we shared the frank and honest video diary of Belfast solicitor Philip Armstrong, as he discussed the challenges conveyancers are currently experiencing, with the current boom in home movers hamstrung by the Covid-affected infrastructure trying to serve it. The video was originally posted on LinkedIn, and had a surge of comments and views. […]