Research shows room for improvement on client care letters
New research commissioned by legal regulators and the Legal Services Consumer Panel (LSCP) has identified principles to help legal services providers better communicate with their clients. Client care letters are required of all regulated professionals providing legal services. The findings, published today, show that client care letters are often not as effective as they should […]
Buyers’ changing minds account for majority of transaction failures
Despite mortgage rates falling to record lows, the ease of getting one has not improved – an issue which may mean transaction levels are being held back.